Privacy Policy

Last updated: March 2026  ·  Effective immediately upon publication

1. Who We Are

DigitalOasis (“we”, “us”, “our”) is an independent digital software business operating the website at digitaloasis.cc. We develop and sell premium WordPress plugins through our WooCommerce-powered store, serving customers worldwide.

By using our website or purchasing our products, you agree to the collection and use of information as described in this Privacy Policy. For privacy inquiries, contact us at privacy@digitaloasis.cc.

2. What Data We Collect

2.1 Purchase & Account Information

When you buy a product or create an account, we collect:

• Full name and email address
• Billing address (country, city, postal code)
• Order history and purchased products
• License keys associated with your purchases

2.2 Payment Information

Payments are processed by Stripe (cards) and PayPal. We accept Visa and Mastercard via Stripe, and PayPal as an alternative.

2.3 Support Communications

When you submit a support ticket, we collect your name, email, message content, attachments, and any technical details you share (WordPress version, site URL, error logs). Support records are retained for up to 2 years.

2.4 License Key & Plugin Update Data

Our license validation and update system may collect:

• The domain(s) where a license key is activated
• Activation timestamps and activation counts
• Plugin version currently in use

When your WordPress site checks for plugin updates, it may send the plugin version, license key, and domain name to our update server. This is used solely to verify your license and serve the correct update package.

2.5 Cookies & Analytics

Our website uses the following types of cookies:

• Essential cookies: Required for the WooCommerce cart, checkout, and account sessions to function correctly
• Analytics cookies: We use Google Analytics to understand how visitors use our site. This data is aggregated and anonymized — no personally identifiable information is shared with Google
• Preference cookies: To remember settings and improve your browsing experience

Where required by law (e.g. for EU visitors), a cookie consent banner will be presented allowing you to accept or reject non-essential cookies. You can also control cookies through your browser settings at any time.

3. How We Use Your Data

• To process and fulfill your orders
• To generate and deliver license keys
• To provide software updates to your licensed products
• To respond to support requests
• To send transactional emails (order confirmations, license keys, renewal reminders)
• To send marketing emails and newsletters — only with your explicit consent
• To detect and prevent fraud or abuse of our licensing system
• To improve our website and products using aggregated analytics
• To comply with legal obligations

4. Marketing Emails & Newsletter

If you opt in to marketing communications during or after checkout, we may send you product updates, new release announcements, special offers, and WordPress tips from our blog.

You can unsubscribe at any time by clicking the “Unsubscribe” link in any marketing email, or by emailing privacy@digitaloasis.cc. Unsubscribing from marketing emails will not affect transactional emails related to your purchases.

5. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data. We only share data with the following trusted services:

• Stripe — payment processing for Visa and Mastercard
• PayPal — alternative payment processing. When paying via PayPal, you are subject to PayPal’s Privacy Policy
• Google Analytics — anonymized website analytics. No personally identifiable information is shared
• Hosting & infrastructure providers — services supporting the operation and delivery of our website and communications

We may also disclose your data if required by law, court order, or government authority.

6. Data Retention

• Order & account data: Lifetime of your account plus 5 years for tax and legal compliance
• License data: For the active period of your license
• Support tickets: Up to 2 years
• Analytics data: Aggregated and anonymized, retained indefinitely

7. Your Rights

Regardless of your location, you have the following rights over your personal data:

• Access: Request a copy of the data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a machine-readable format
• Objection: Object to processing for marketing purposes
• Withdrawal of consent: Withdraw marketing consent at any time

To exercise any of these rights, email us at privacy@digitaloasis.cc from the email address associated with your account. We will respond within 30 days.

8. GDPR — European Users

If you are in the European Economic Area (EEA), our legal basis for processing your data is:

• Contract performance: Fulfilling your order and delivering your license
• Legitimate interests: Fraud prevention, license enforcement, and site analytics
• Consent: Marketing emails — withdraw at any time
• Legal obligation: Retaining transaction records for tax compliance

Our services and data infrastructure may be hosted on servers located in the United States, Europe, or other jurisdictions. You have the right to lodge a complaint with your local data protection authority (DPA).

9. Data Security

• HTTPS encryption on all pages
• Secure, access-controlled hosting infrastructure
• Payment processing handled entirely by PCI-compliant Stripe and PayPal
• Regular security audits of our plugins and platform

No method of transmission over the internet is 100% secure. While we take every reasonable measure, we cannot guarantee absolute security.

10. Children’s Privacy

Our products are intended for adults and businesses. We do not knowingly collect data from anyone under 16. If you believe a minor has submitted data to us, contact us and we will delete it promptly.

11. Changes to This Policy

We may update this policy from time to time. When we do, we will update the “Last updated” date at the top of this page. For significant changes, active customers will be notified by email. Continued use of our website or products constitutes acceptance of the updated policy.